Even if the customer can't prove a net neutrality violation, the complaint process itself can help customers pressure their Internet providers. Customers we interviewed for a previous story complained about allegedly unfair billing practices and got price breaks from Comcast and Time Warner Cable as a result. While the FCC already accepted complaints about other topics, the addition of net neutrality complaints seems to have inspired many of the new filings. - Jon Brodkin, Ars Technica [via/web:http://streaming-tv.us]
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